Hi, I have been having an issue with some clients and the NFPS service that are using PureVpn.
In our country (Barbados). We have two "2" ISPs. One blocks direct access to NFPS and the other one doesn't. For subscribers using the restricted ISP service, the most popular VPN used for bypassing the restriction is PureVPN.
Until recently, the service was working splendidly through PureVPN. This has changed and this is my observation.
The portal loads fine, the channel listings and the EPG. The channels, however, does not load. The only channels loading are a few of the American news feeds i.e Channel 207.
Now when I connect the same boxes to the other ISP. All the known working channels are loading. In a split second, no buffering, looping or none of the recent issues NFPS has been having. Connect back through the VPN. Only the few mentioned channels are loading. This is at the same location.
So it isn't donation code related, it isn't a reset issue since I had tried multiple resets, and the portal loads so I know that the VPN itself isn't blocked by the ISP. Other VPNs appear to be working normally i.e StrongVPN. So it seems to be a configuration issue with the servers and PureVPN. Probably the firewall is blocking connections on certain ports from PureVPN.
Hopefully, someone from NFPS tracks these threads and can look into the issue I have raised.
Thanks in advance.
In our country (Barbados). We have two "2" ISPs. One blocks direct access to NFPS and the other one doesn't. For subscribers using the restricted ISP service, the most popular VPN used for bypassing the restriction is PureVPN.
Until recently, the service was working splendidly through PureVPN. This has changed and this is my observation.
The portal loads fine, the channel listings and the EPG. The channels, however, does not load. The only channels loading are a few of the American news feeds i.e Channel 207.
Now when I connect the same boxes to the other ISP. All the known working channels are loading. In a split second, no buffering, looping or none of the recent issues NFPS has been having. Connect back through the VPN. Only the few mentioned channels are loading. This is at the same location.
So it isn't donation code related, it isn't a reset issue since I had tried multiple resets, and the portal loads so I know that the VPN itself isn't blocked by the ISP. Other VPNs appear to be working normally i.e StrongVPN. So it seems to be a configuration issue with the servers and PureVPN. Probably the firewall is blocking connections on certain ports from PureVPN.
Hopefully, someone from NFPS tracks these threads and can look into the issue I have raised.
Thanks in advance.
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