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In order to serve you better we have moved our websites to the following domain names:

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DOnation Status is assigned

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  • DOnation Status is assigned

    Hi my mag box was giving an STB is blocked call the provider message. I made a donation to sign up with papaio and the donation status when I checked the order states the donation has been assigned. It lists the new portal number and password but entering the new portal address does not clear the STB is blocked message. Do I have to wait for a message that the order status is actve I have tried to contact Papaio and got no response. I tried to login to their site but it did not recognize the password and their reset password link never sends me back a code or link to reset my password. I have seen previous post regarding this same topic. An ideas on how to fix this

  • #2
    Did you read a few of the stickies about Informir blocking their boxes?

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    • #3
      No My original subscription was up an I was trying to update it. I have not seen anything about Infomir blocking the boxes

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      • #4
        where are th stickies you are referring to is that in another post?

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        • #5
          LOOK, they are right above your post in the Mag section.

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          • #6
            Originally posted by jsmrd87 View Post
            Hi my mag box was giving an STB is blocked call the provider message. I made a donation to sign up with papaio and the donation status when I checked the order states the donation has been assigned. It lists the new portal number and password but entering the new portal address does not clear the STB is blocked message. Do I have to wait for a message that the order status is actve I have tried to contact Papaio and got no response. I tried to login to their site but it did not recognize the password and their reset password link never sends me back a code or link to reset my password. I have seen previous post regarding this same topic. An ideas on how to fix this
            Did you enter your new portal on the MAG settings because if you don’t is going to show STB bloke

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            • #7
              i do not see the stickies about infomir blocking boxes since i am not reading my post in the mad section. and yes i pit the new portal in the mag settings but when i reboot the mag box according to instructions I have seen online the box should then sow a screen upon rebooting with a prompt to enter the donation number. However I never get that prompt and there is no field or choice in my mag settings where I can enter that. I tried sending a message to the papiao help email asking if there are some instructions I am missing but its been a week and I have received no reply. I don't have the time to check the forums constantly. Hopefully someone who has had a similar problem can provide some help without being condescending in their reply

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              • #8
                I eventually went to the mag254 forum page and saw the post Sticky: Mag 254 TFTP and STB is blocked step by step fix. by Nostradamus66
                Started by Nostradamus66, 09-06-2018, 09:37 PM which contained detailedinstructions. Following those instructions worked at least to get me past the STB is blocked screen and I get the menu and the box is working now

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