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That is weird, you would think doing a factory reset would get rid of it.Also weird you would have to do a reset 2 times to get volume back but i did read that it took 2 resets.They seem to be lacking and falling behind(mags).Maybe someone else has an answer for you if not.You could most likely contact infomur and ask them how to reset it.You did try the default password after resetting right? 0000
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